This week the U.S. Department of Veterans Affairs (VA) took a key step in its digital modernization effort by revamping its website accessed by 10 million customers per month who use VA’s tools and content online.
To improve this experience VA’s Veterans Experience Office and VA Digital Service gathered feedback from more than 5,000 Veterans, service members, their families, caregivers and survivors.
Many customers said they were having a frustrating experience, encountering a complicated collection of websites, forms, logins and tools. Through feedback, VA learned that many of them struggled to find what they needed. By listening to Veterans and working across VA organizational boundaries, the new VA.gov website shifts from a “VA as an organization” to a “customer-first” platform.
SOURCE – READ THE FULL ARTICLE AT: https://www.va.gov/opa/pressrel/pressrelease.cfm?id=5143