Results of the Defense Department’s Joint Outpatient Experience Survey, or JOES, are in for 2017, and soldiers, retirees and family members reported very high overall satisfaction – 93 percent – with their experience at Army medical treatment facilities, the senior health policy analyst with the Office of the Army Surgeon General said.
Melissa Gliner said the other two big metrics are ease of access to Army providers, which was rated 83 percent positive, the highest in the military health services, and overall experience with Army pharmacies, which was rated 78 percent positive.
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